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This is the one-stop customer service hub, where your clients can view their complete purchasing history as well as download their invoices. They can also modify the information on their credit cards as well as cancel subscriptions at their discretion.
Reduce Support Tickets for Customers
Stop those requests for layup support which are filling up the support queue. The Customer Hub lets your customers can access all the details required regarding their purchasewithout needing to move even a single finger. There is no need to wait for the duration of several hours. No more confusion over what you have bought.
Customers can access your Customer Hub by clicking the link in their receipts for orders or subscription reminders, and more. Customer Hub functions as a "magic link" login system. That means there's no passwords to be remembered! Customer Hub will send your clients an email that contains a secure secured URL, so that they can be sure they don't lose their passwords.
Do we not mention the fact that Customer Hub is able to be used with ease for smartphones? Your customers will be provided with all of the assistance they need regardless of what device they're using. It's crucial because our statistics indicate that less than 60 percent of those who access Customer Hub log in using mobile devices.
What's new with Customer Hub?
In the latest version we've released, we've included the payment History section within the Customer Hub. Users can view each and every purchase, transaction or charge, and also refund at one spot.
Customers are able view the information of their order simply by clicking the line item on the Payment History table. The customers will be able to view an invoice that is full loaded, and includes each detail about their purchase. Find out what items were bought, the amount of tax or shipping charges were charged and what credit card was utilized, and so much more.
Provide 'Self-Help' to Customers Help
Through our Customer Hub, your customers also are provided with the tools to monitor their subscriptions. They can change their credit card information in their account, check when the next date is to be charged or cancel the subscription altogether without the assistance of your customer support team.
If you allow your clients to choose which subscriptions they would like to be able to control, you'll get more satisfied customers and a lot of time paid back every week.
If you suspect that someone may be seeking help There are ways to assist them. Contact Us tab will direct the person to your contact details and your social media pages or even to your site for customer support. We're making customer service painless.
is now available for download Grow Plans
Customer Hub was previously only available to support the plan of scale. Today's update brings the brand new support features is now available to Grow as well. the Customer Hub will be now available inside all account for Grow and Scale.
This means that you've got the equipment you need to impress your customers, reduce the time spent in support and give your customer base the tools they need to get billing support.
If you'd like to switch off down the customer hub by pressing only a single click within the Marketplace Settings.
If you want to make Customer Hub work to benefit your customers and business go to .com to sign-up today for a free trial! Find out what tools can boost your web sales.
The Customer Hub of the future will provide the most effective tool to provide your customers with a better service, and lowering the burden on your shoulders while doing so. You can then put the effort you've previously made into developing new services, expanding the number of customers they serve while also delighting your clients.
Start by testing one of our Grow and Scale plans, and then join the Customer Hub right now!
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