The 7 best Customer Education platforms . The top seven customer education platforms: how to choose the One that is the most efficient

Discover the top customer education platform choices so that your customers benefit from your offerings and turn into loyal customers to your company's name.

retention is becoming more significant over the focus on customer acquisition and for the right reasons. Leaders of businesses are studying long-term indicators which determine growth in revenue. This includes the level of customer satisfaction and building trust with clients.

As customer satisfaction has become the top strategy for generating revenue in recent years helping and training customers has become more essential than ever. A well-designed customer education program can increase revenue and growth by 90%, and 95% of companies report increased returns on investments. (Forrester)

In light of these findings, customer education technologies are expanding and making it easier than ever before to develop and provide engaging, efficient customer education. To keep up with the constantly changing business environment, it is vital to keep a comprehensive list of best programs for education of customers available.

Check out this post if you're looking to find a system that can allow your clients to profit from your products and become avid fans.

Skip ahead:

•       What is customer education and why is it important?
•       What's the definition of an Educational Management System for Customer Education
•       What are the benefits from using this Education for Customers Platform?
•       significant features to search for In Your Customers Training Platform
•       The best 7 education platforms for customers
•       Plus
•       The Talent LMS
•       UserGuiding
•       Docebo
•       Litmos
•       Learnworlds
•       Workramp

What exactly is education for customers? What is the reason why it's so important?

The aim of customer education is to present your clients with valuable information and guidance. It is crucial that the product you offer be used effectively to meet the business objectives they've set for themselves. This helps build trust between your clients and strengthens their commitment to your company's brand.

How long will it take for potential customers to see the ROI of your products or services? Are current customers getting the most out of your product or service provide or do they make use of only a handful of options they're familiar with? A training session for customers may aid you with these crucial issues for your business.

Producing valuable content and providing assistance to your customers is just the first step, but getting the most convenient efficient and flexible way to provide help is what an education platform does. Choose the appropriate (LMS) for creating your courses and educational materials for your customers.

In order to increase users who were activated and subsequently adopted, Later relied heavily on its LMS to carry out its educational and engagement strategies. Desiree Evanshen, manager of customer service at Later claims that before the date of its introduction "our process of onboarding consisted of email channels as and messages inside the application, but we soon realized that this was not enough to encourage our users to embrace the vast majority of the features we have come to love."

Utilizing an online class in preparation for their weekly live webinars on onboarding, Later the capacity of their onboarding and became more accessible to users. With a minor change to their process for onboarding the company increased its customers' retention rate by 320 percent and improved their feature acceptance by 467 percentage. What's the best feature? The company also announced the increase of 368% in paid plan purchases!

What is what is a Learning Management System that can assist customers in their learning?

An effective LMS will allow users to create quickly comprehensive learning materials which include webinars, videos and webinars as well as PDF downloads, as well as other electronic content. It can also provide direct access to your customers. It allows organizations and institutions to share information about subjects in a manner that is more exciting and more user-friendly manner than standard techniques like boring tutorials.

If you're making use of an LMS It is possible to monitor your the progress of your students, identify any gaps in their education as well as alter the curriculum to provide the best education for your students. Customers are more likely to make use of your service and purchase from you in the event that they can benefit from the software.

They are among the most popular LMS that are used by both businesses and non-profit organizations.

     Onboarding in addition to activation    

Onboarding is the process where customers are taught on the products. It is a way to "activate" those who are brand new to helping them understand the features of the product. Then, instructing them on how to use it to their business. For example, your customer support department could send a tutorial video that teaches your customer how to incorporate the product into their current technological system.

When onboarding and activation work well, your clients will likely see improvements and be rewarded by the value-to-time (TTV). Fast TTV, as well as decreasing the degree of irritation is essential for creating an unforgettable first impression.

     Engagement    

     Retention    

There are several ways that team members from customer service could help retain clients over the long term and reduce the rate of customer churn.

1. Education, training, and training on a continuous basis and tools to assist users in keeping updated with latest technology as well as best techniques
2. Collecting customer feedback and using the feedback for improvement of product features or services as required
3. building a friendly community where members can communicate ideas, discuss issues, and offer support to each other

     Expands    

Finding opportunities for expansion and improvements is one of the best strategies to improve sales for clients who already have a presence. For example, the Customer Success team will assist the business in understanding the market they compete in and trends within their field and propose innovative methods to improve the quality of their products or services.

What are the benefits of using an Education for Customers Platform?

Businesses can create and distribute engaging content to their clients using the use of an LMS. Every customer isn't equipped with the same level of expertise so delivering standardized training won't make a difference.

A good LMS can assist you in reaching revenue-driven goals such as:

Scaling your customer support

It is possible to increase your customer's success as well as be connected to a lot of people through online learning. Customers can gain access to the knowledge at any time and from any place when they participate in a self-paced and interactive training experience.

As opposed to one-to-one client support, online classes help your clients and reduce your time as well as money. Every customer gets all the same assistance along with learning choices with on-demand classes. Selecting the most suitable LMS allows students to alter and update their content quickly and ensure that it's kept up-to-date and current.

     Enhancing the adoption of new products and the time required to make    

Time-to value (TTV) can be described as the measurement of the time it takes for someone to complete an undertaking that they couldn't complete without your products or technology. The product you offer must complete what it is supposed to do efficiently when someone takes advantage of it, so to succeed in helping them achieve success.

The other aspect is the time ROI time. This is the amount of time your product takes to deliver to a client's demands in their company. It can last for several weeks, or even months. That's why incorporating an appropriate amount of customer training into your onboarding process is essential.

     This increases revenue while reducing the cost of acquiring customers    

Training your customers can decrease the requirement for costly techniques of marketing like PPC advertisements. Online training can boost your monthly revenue by maintaining the sales of your current customers , rather than spending lots of cash on the acquisition of new customers.

Furthermore, the usage of an LMS for free education materials can prove to be an effective lead generation strategy that's much more affordable than advertising.

     Increasing customer loyalty while decreasing the costs of customer support    

By leveraging the power of an LMS it can offer useful data to your clients and reduce the price of customer support as well as establishing lasting relations with your customers. In addition, personalized information can make it simpler to establish meaningful connections with your customers, and also provide you with an advantage against your competition in a highly competitive market.

It is the result that customers' education can be a win-win outcome since both customers and companies benefit by a greater level of interaction, relevant connections, as well as reductions in costs.

The most important features to look for in Your customer training platform

The selection of the appropriate LMS functions is essential to providing a positive educational experience for customers. In selecting an LMS take into consideration how your students use the software and the way they'll be use the software.

Be aware of these factors in order to select the ideal LMS to your business:

Reporting

Analytics can help you observe the behavior of users as well as their levels of engagement and other vital measures. It is possible to increase the quality of the educational content as well as learning outcomes of students by monitoring the behavior of your clients as well as their progression throughout the course of their training.

Certain LMS businesses may ask students to sign up with applications offered by third-party companies in order to create reports, as well as evaluate the effectiveness of your education. So be sure you select the one that has all the necessary features built-in.

Check to see if your LMS has these report tools in order to make sure your clients receive the most efficient educational content

     Monitoring the users' progress    

Monitoring students' progress with the aid the aid of LMS LMS can help you evaluate the quality of your educational material and to identify weaknesses as well as areas that could be improved.

Tracking progress lets you create additional content or alter lessons to boost the amount of involvement. It is also possible to generate prompts for students to motivate them to keep going regardless of whether they've stopped.

     Student evaluations    

Examine your student's comprehension at the end of each unit or class for a better understanding of the degree to which they are retaining what they've learnt. Students' scores will help you determine if they've acquired all the skills that they need prior to moving onto the next lesson  in addition to the subjects they're having trouble with.

Additionally, making additional materials for classes or revising classes to improve their efficiency is easy once you've identified patterns and recognize the areas that students are experiencing difficulties.

C Interacting with users, as well as its retention

The data you collect in your LMS can help you identify which students are falling off or get lost throughout the course of learning. In this instance, for example it is possible to use video retention engagement metrics to identify areas in the videos you're using that could improve or reduce.

     Video Analytics

User Experience Enhancements (Single Log-on as well as self-registration)

Self-registration with one-sign-on (SSO) as well as self-registration are crucial features of the system for managing learning, as they make sure students are provided with quick and easy access to the educational material they need.

SSO permits users to input their credentials only once, meaning they won't need to spend time to create multiple accounts or input their credentials every time every time they login. Self-registration permits customers to set up accounts quickly, maximizing interaction and giving customers personalization.

If your LMS is equipped with these features, you'll be able to enhance your customers experience and reduce churn, and improve the profits from repeat transactions.

Mobile Accessibility

Mobile-based traffic makes up fifty percent of all searches, this is the reason why more companies are investing in enhancing mobile access as their primary strategy to improve their sites. Users also are looking for online training materials wherever they go.

Though most apps provide access to online learning platforms, their creators don't make enough effort to make them more user-friendly on smartphones. So, before you decide on an LMS be sure to test the interface on your device, to make sure you're able to verify the compatibility devices of it.

     Modifications    

Personalizing your LMS by incorporating your company's color scheme, logo and fonts can create a powerful branding effect that lets customers instantly identify your products as a part of your company. A consistent look across every touchpoint with your customers boosts the image of your brand and helps in building trust.

You're the most adept at identifying your clients. The customization options let you alter the software to get the results you'd likeand make sure that your clients get the ideal possible experience. It is the goal of changing the role of users as well as access rights in order to make sure that the users only access information that's relevant to their needs or restrict certain features to ensure employees can't accidentally share sensitive data.

 Your courses are able to be white-labeled

The process of white labeling an online course is the act of customizing the look and feel of the user interface to ensure that the course appears as it was created specifically for your specific company.

White labeling lets you have the complete control of the product or company you are selling starting from branding to content to revenue and customers. You can do this by customizing the design through the addition of branding for your organization, changing the color and more.

White labeling creates a professional-looking product that reflects of your company's image and values. It's also ideal for people who wish to begin their project quick without needing to develop an entirely new product starting from scratch.

     Unlimited administrators    

With an LMS teachers can easily develop and manage courses and assign assignments to students, track progress and monitor student progress. Additionally, the administrators have access to the platform anytime, which allows personnel to personalize the platform to suit the demands of their team members.

In this way, they could modify or change options, alter the security settings, or even change the style and appearance of the software. Furthermore, having unlimited access to administrators ensures that the team is able to respond immediately to any issue that might arise from the software, ensuring your students have the ability to continue their education without interruptions.

Bulk Sell

The LMS will have the Bulk Selling feature , which lets you easily and quickly offer your courses to large groups all at the same time. This is particularly useful in situations where you have to teach huge numbers of students in the shortest amount of time.

With Bulk Sales it is possible to efficiently print and distribute course certificates in bulk, thereby cutting down on time and cost by removing the need to print them manually, or send out emails.

Additionally, it is easier for companies to monitor usage statistics for multiple users, and to ensure that everyone gets the same access to the products they purchase by using the bulk-sell feature.

     Interactive Content    

When they create content that is exciting enjoyable, interesting and engaging to view, companies are able to build relationships with clients that go well beyond exchange.

For instance, games such as leaderboardsand rewards , and leaderboards can provide a powerful incentive for people to make an even deeper dive into their learning journey, which can lead to better retention and the likelihood of consistent revenue.

     Gamification    

In comparison to the traditional way of instruction, which includes videos or lectures gaming educational content could result in better knowledge of the content. One of the most well-known methods for gaming is through badges or points. If this is the case, once you have completed the training course, a notification of celebration will appear to inform them they've earned the award.

     Social Learning Communities    

The social learning capabilities that are built into the tools of your LMS may transform the way you learn from an individual into a multi-directional, collaborative exchange. Your LMS has been designed to enable you to own and manage the environment in which students are able to take part in collaborative and interactive educational activities that boost student engagement and connect that they will pay the money for and continue to make use of for.

eCommerce as well as Marketing

Informing your customers of the products and services that you provide can be another source of revenue to your company! This is why that your LMS should have tools integrated with e-commerce and advertising to make it easier for you to sell and advertise your subscription-based services -- with no sales techniques which are aggressive.

There are many eCommerce solutions to think about including automated payment processing that integrates with your site, growth in orders and sales, as well as tax-related reports. In addition, by streamlining your process into one place, it allows you spend your time selling and teaching instead of grueling financial accounting.

The Top 7 Customer Education Platforms

The choice of a learning platform for your company's unique business objectives can be a challenge. It is essential to have an effective learning management system in order to provide the best content experience to your customers, and give your customers the service they expect.

If you're considering an LMS to run your business, when you are choosing the LMS it is important to consider the various tools that help enhance your customer experience such as customization features and scalability choices along with analytics and connections to other platforms.

• A great choice for enterprises in addition to mid-market and entrepreneurs who wish to grow and require an LMS which can grow to accommodate their growing needs.
• Price Variation Call us to make an appointment with one of our representatives to receive a personalized cost.

Plus Key Features

• dedicated Customer Success teamLaunch and enhance your training for your customers with trust of a team that is committed that will be there to help.
• Unlimited AdministratorsNever will you have to think about having to limit your administrators for your site course, group analyst and courses.
• Multiple Environments: Create and maintain unique experiences by using multiple websites to accommodate diverse products and services.
• Advanced Customization -Create seamless user experience using white-labeling and CSS, as well as SSO and customizing features.

Plus Reviews

G2 score: 4.7 5 out five

     Final Conclusive on Plus    

Plus is simple to use, as opposed to many professional educational platforms. You and your team are able to work less and more time creating.

The user-friendly interface ensures that users will see your content and not just the technology. It makes it easy for you and your staff to create quickly and develop classes that encourage adoption and retention without having worry about technology problems.

Additionally, you'll benefit from the speed of learning and retention as well as lesser burden for your team to support. Plan to expand includes Plus in the event that you believe growth is imminent!

Trained LMS   Trained LMS

• is perfect for Small to mid-sized companies who require an easy-to utilize platform.
•       Price Band: Price Band      

The key features that form part of Talent LMS

• Guided learning pathways Learning paths that guide learnersTo aid learners' growth Learners are able to design specific pathways as well as rules to complete. Additionally, you are able to classify Group closely related courses into categories which allow students to locate what they're searching for.
• Live video conferenceKeeping students engaged, regardless of whether you're physically in the room is essential. Video conference hosting, providing feedback, initiate discussions and easily send out messages.
• Reporting -Real-time schedule, customized charts and reports that are interactive, Infographics specifically designed for training and exportable Excel sheets to track the learning process from all angles.

     Talent LMS Reviews The Talent LMS Reviews    

G2 Score: 4.6

     End of TalentLMS    

Businesses with limited resources and the time to devote will love TalentLMS because it has everything is required without the need for bells and bells. Business owners love how easy it is to share existing content via the platform. You might want to consider using TalentLMS as a TalentLMS platform to help offer your classes and make them run quickly.

UserGuiding

• Perfect for companies looking to boost customer onboarding and activation rates.
•       Price Band: Price Band      

UserGuiding: The Most Important Features

• User segmentationWith the options for segmentation offered by UserGuiding allows you to customize the experience of any user. Users can have diverse experiences in order to reach the "Aha! " moments.
• Workflows for onboarding users and checklistsEasily build user-friendly onboarding with interactive checklists. Design tutorial pop-ups in only a few moments to showcase innovative features. Let your customers become powerful users by helping them navigate the process and improving quality of the experience for customers while increasing their use of your products.
• NPS surveysNPS surveys provide important insight and assess satisfaction. Automated prompts are used to get feedback from customers to gather information and take vital product-related choices.

     HTML1 UserGuiding Evaluation    

G2 Score: 4.7

     End UserGuiding    

It's amazing to see UserGuiding if your goal is to improve the user-friendliness of use of your product to ensure your clients receive value immediately. Experiences onboarding are crucial for customer satisfaction and longevity value. UserGuiding can help you impress customers with its comprehensive advice as well as assistance. If you'd like your customers to benefit from an efficient device and experience that is user-friendly, UserGuiding is the best choice.

Docebo

• Ideal for companies that wish to create valuable opportunities for social learning
• Price Variation Contact sales to inquire about prices

Docebo Key Features

• Learning through social networksEncourage collaboration and sharing knowledge and encourage collaboration in learning and allow millions of students to receive expert guidance whenever they need it.
• Learner-led workflows integrated with learning Integration of learning in workflowsInserting learning opportunities right where your clients are working can increase the acceptance of the product. Learning content can be included in applications that are designed for clients to provide information about new product functionality as well as enhance your customer experience while also increasing the level of acceptance.
• Control of the management managers admin privileges so they have the ability to handle their work and manage the entire system. Set up automated notification systems and then update for any changes to ensure everyone is aware about any new functions, as well as the methods by which they are used.

Docebo Reviews

G2 Score : 4.4 out of five

HTML0 Final Docebo of Docebo

Docebo has a strong position regarding their basic values of bringing people together. A time where community is key in retaining customers, Docebo's strength lies in creating a culture that is conducive to learning. Some users feel that this system should be run by an independent LMS administrator. However, if online courses provide revenue for the institution, then there'll be a person that is appointed!

   Litmos

• is ideal For: Companies across the world who require a company-wide education capabilities
• Price Band Contact sales for more information about pricing that is custom-designed

Litmos Key Features

• Video assessments are designed toAllow students to display their knowledge by creating and uploading video clips that demonstrate their understanding. Alongside being evaluated by teachers or coaches, the videos are evaluated by using AI algorithms based on the use of terms (to use and not to) as well as the speed at which speech is spoken.
• GamificationEnhance the motivation and engagement of learners through achievements in the form of points, points, as well as badges. Participate learners in competitions with a friendly spirit, motivate them to finish the courses more quickly and put their names on the leaderboard.
• eCommerce E-Commerce The ability to access e-Commerce capabilities which are available already built-in let you rapidly increase the effectiveness of your program by utilizing features that are already packaged. You can also build your own storefront online through the robust Shopify integration.

Litmos Reviews

G2 Score : 4.2 out of 5

The conclusion on Litmos

Litmos is one of the top LMS platforms available on the marketplace. The company first came out in 2007 and was later purchased by several large companies through the years. These included Callidus Cloud as well as SAP. More than 130 million people all over the world use Litmos. Litmos can be used in more than 35 languages, and has an array of capabilities. Litmos is the ideal choice if you're looking to keep your team members around the world in contact or your company is looking to offer corporate training.

Learnworlds

• is ideal for small-scale companies that need superior customer support.
•       Price Band      

Learnworlds Key Features

• White label capabilities for websites.Create your own online identity which represents your business and brand throughout the learning channels. White labeling lets you fully manage your brand image.
• Bundles as well as subscriptionsSubscribers have access to exclusive drips of content, access to your own online community and much more with an easy-to-use model for bundling and subscriptions. It's easy to create one at a time to organize the bundle to earn regular revenue.
• Integrations - LearnWorlds is able to integrate with the existing software you use for business, including analysis, payment processors and analytics email marketing, CRM and automated marketing as well as video conferencing.

      LearnWorlds Study    

G2 scores : 4.7 out of five

     The end of LearnWorlds    

If you're searching for an effective system that provides rapid customer service, LearningWorlds is the right choice for those who need it. Small businesses love their custom-designed style and the variety of functions they offer. The product appears to be in line with the core principle of being "as quick as an Eagle" as well as taking customer feedback into consideration.

Workramp

• Perfect for teams that are overwhelmed by the task of integrating teams
• Price Variation Contact sales for pricing ranges that can be customized.

Key Features of Workramp

• Multi-use all-in-one LMSWorkramp is a system that is able to be utilized to perform multiple functions, including sales, compliance education, customer as well as partner education to be done in the same place. It allows you to create content on scale and rapidly disseminate your educational material to your team's customers, partners, as well as employees through a single platform.
• Certification and education for customers -Increase acceptance of the products by teaching your clients using instruments for assessment. Certifications help learners develop their abilities and expand their understanding of the field they're within.
• Secure E-signature that is compliant you can swiftly and effortlessly gather, save and access electronic signatures that support training for HR compliance as well as HR documents.

     Workramp Ratings    

G2 Score : 4.5 out of 5

     HTML1 End of Workramp    

Workramp's user-friendly interface Workramp allows growing companies to quickly join and train their employees. As opposed to other programs, Workramp does not have the greatest degree of flexibility and control. Keep this in mind when reviewing it. Remote teams love their comprehensive video toolkit as well as their rubrics.

Are you in search of an Customer Education platform that offers a wide variety of tools and features?

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