Interviews and news

Process of Exporting Subscribers

Jun 9, 2022

STAKEHOLDERS

Internal

  • The Product Team as well as the Payments
  • CSM and Support

External

  • Customer/Seller
  • New Vendor
  • Current Payment Processors(Cards only)

Overview Summary

If a customer is churned or opts to transfer the subscription in their current account to a different vendor, we have to update their subscription details kept within our databases. We then change the subscription information of the account to the New Vendor. This process typically takes about 10 weeks.

 RELIABILITY RELIABILITY

Migrating active subscriber/subscription data from the system and handing over the existing tokens via our existing Payment Processors to the New Vendor. When the data transferred before being handed over to the Seller  is handed over to the Seller, the Seller is responsible to cancel subscriptions that are made via the System in order to prevent unintentional rebills, and consequently customers' complaints.

 SCOP SCOP

  • Data transfer to the active subscriber's data for the seller.
  • We're in talks with our previous payment processor and the supplier's New Vendor to facilitate the transfer of payment tokens.
  • Only is only able to be used to buy Credit Card tokens; due to the laws and compliance requirements. The business isn't permitted to swap PayPal tokens.

 PROCEDURE

Subscription migration is a process with five stages:

  1. The firm will offer active subscribers as well as lists of subscribers according to the essence of the payments and processing.
  2. The processor has to provide an official letter of intention (LOI) in accordance with the instructions from the processor which outline the procedure for exporting the token, as well as the newly-appointed Vendor. The LOI is different between Processor as well as Processor as well as Processor. Processor is different in comparison to Processor in comparison to Processor.
  3. The seller can join with the new Vendor as well as the current Payment Processor for the purpose of helping make it easier to transfer tokens.

2.a. Current Processor will verify the AOC along with the other PCI pertinent information for the New Vendor.

2.b. After we've received PCI verification, we'll send the New Vendor with appropriate information about the next steps they need to take in the process of moving , and the duration of (but is not required to be restricted to):

  • Special protocols specifically designed for transportation which can be utilized by processors to allow transfer and reception of files that contain tokens. This could also allow sharing PGP keys (Public).
  • Schema of the file will be requested by the vendor along with the proper mapping ( which will provide the attribute or key for the tokens).
  • There are steps it can take to encrypt and decrypt data.
  1. The tokens will be transferred into the new Vendor's account via the Processor which is currently in use.
  2. Seller is removing the current contract to cut down on the cost of paying twice.

REQUIREMENTS

  • The Vendor's site currently PCI-compliant and PCI compliant.
  • If you receive PAN numbers, you must take other measures to protect yourself in accordance in accordance with the recommendations of the processor need to be adhered to.
  • Store from which the subscription must be transferred.
  • The date which will be used for the transfer and the day of the last bill.

 Responsibility

  1. :
  • Link new sellers as well as sellers to current Processors.
  • Note down your plans to each processor.
  • Information about the shares owned by subscribers who are active. Shares are divided in sections by Processor.
  • If Recall References are utilized, they serve to determine. the tokens.
  1. Seller:
  • Get in touch with to the New Vendor contact details and provide all the documentation required to ensure compliance.
  • Set Cancellation/Deactivation date on the subscriptions they wish to migrate off of the System.
  1. The Future Processor
  • Make contact with New Vendor and confirming compliance to the specifications.
  • Inquire about a letter of Intent. Begin by making tokens available. New Vendor.
  • Work with New Vendor for data transfer and creating schemas for New Vendor. New Vendor.
  1. New Vendor:
  • Connect the processor used.
  • The documents must be submitted as per the guidelines of the Processor in use at the time.
  • Find out more about schemas by using Processor together with the recall reference (Identifier) From .
  • Distribute sample data to each processor, in order to make sure that the mapping is correct of the data.

 Rise

  • The security of data The vendor and the newly-created Seller is responsible for ensuring 100% security for information when they exit the systems. Seller is responsible for making sure that customers are treated with respect to their personal data.
  • Rebills Seller must make sure that the subscriptions have been cancelled prior to the renewal date to that New Vendor, to avoid being charged twice.

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