In today's competitive market retention of customers as well as reducing churn are essential for the long-term viability. Businesses that have strong educational programs for customers reporting an average 7.6 percentage growth in revenues, this is one of most efficient strategies to make significant gains in customer satisfaction retention and business growth.

  Skip ahead:  

•    Why customer education is crucial to business success
•    Plus: Creating the success of customer education
•    Advantages and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Beginning with Plus

Why education of customers is crucial to business success

Informing your customers about your product helps to maximize the benefits of your product, reducing the amount of frustration they experience and helping them are engaged throughout the course of the course of. It not only increases retention but it also turns your customers into advocates that actively recommend your brand. Highly educated customers can use and navigate your products without assistance, decreasing their requirement for assistance and freeing up your customer success team to focus on complex, high-value interactions.

A well-designed customer education and training program can also accelerate the process of converting customers to value. When customers quickly learn how to use your product and reach their goals, they are more likely to stay with your product and to explore further options. It creates a cycle of greater engagement and loyalty which supports customer lifetime value (CLV) and general revenue growth.

Additionally, education for customers lets your staff monitor the effect of education by analyzing metrics like courses' completion rates, feedback from customers feedback, and engagement analytics. This information helps you improve your education strategy, and demonstrate the value of your strategy to all stakeholders by proving that investing in education for customers will yield tangible returns.

Plus: Creating to success in customer education

Plus was designed to assist companies create impactful and scalable customer education programs that support expansion and retention. By providing a comprehensive suite of tools for course creation as well as engagement and analytics, Plus empowers your team to deliver effective education that is tailored to your clients' needs at every stage in their learning journey.

Advantages And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They created Subscription Academy with Plus, creating a comprehensive online learning platform that offers experts-led masterclasses, classes, and certificates. Its intuitive design and powerful analytics allowed Chargebee to continually improve the education experience and expand their services without limitations.

" Plus is a powerful platform that offers capacity, allowing companies to expand their courses and the student base without any limitations."

  -- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in twenty countries. This has led to improved customer service and reduced churn.
• More than 800 learners presented their credentials, encouraging participation in the community and boosting Chargebee's global brand presence.

Boosting customer loyalty: Hootsuite's success with Plus

Hootsuite made use of Plus to create Hootsuite Academy and provide a range of scalable video courses and certifications accessible to customers as well as the general public. Hootsuite Academy covered topics like social selling, media marketing, and social advertising, elevating user understanding and participation.

"Hootsuite Academy is probably one of the most effective devices we have to decrease churn and increasing retention."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 students trained and 72,000 certifications granted, creating an enormous base of knowledgeable, loyal customers.
• A significant reduction in customer churn, as they felt more confident and engaged, leading to improved retention as well as stronger campaigning.

streamlining the customer's onboarding process: PayShepherd's journey through Plus

PayShepherd streamlines contractor relationships and offers project-specific insights to industry asset owners. But, they had to face significant difficulties in integrating new users.

The process was time-consuming that required meetings with one person for users to be guided through each aspect of the program. The hands-on approach squandered valuable resources, and eventually became a barrier in the direction of growth.

PayShepherd introduced Plus to solve these problems by creating an online self-guided training program. The platform let users understand the software according to their own speed which freed up the company's resources while ensuring consistent instruction across their ever-growing customers.

"We were extremely successful in our rollout. We were utilizing Plus within four weeks. It had returned back to the team for 350 hours in three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease in onboarding time, saving 350 hours over three months.
• A positive feedback form users who loved the platform's ability to accommodate different learning styles, such as videos and downloads.

PayShepherd utilized Plus to optimize the use of their resources, allowing them to retain its human touch while scaling to serve more users effectively.

The expansion of customer education in order to empower customers The Flashpoint transformation is a result of Plus

Plus provided the ideal platform for Flashpoint to move to an on-demand, self-guided learning method. The change allowed the business to develop an online academy that empowered users to learn at their own pace as well as provide high-quality, consistent training across the board.

        "Using Plus has given us the opportunity to use our customer education in a larger scale. So far, we've trained over 3,000 customers in our services and products. Without In addition, it would have taken an immense amount of resources for us to teach our customers."    

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3,000+ users trained in their services and products, significantly reducing the resources needed for large-scale training.
• Improved engagement and onboarding of customers which allows users to increase confidence in their products and increase efficacy.

The flexibility of Plus made it possible for Flashpoint to include multimedia content, create tailored learning paths, and provide constant updates in line with the evolving nature of the platform. The scalable model not only improved the customer educational experience, but also established Flashpoint as a leader in proactive, customer-focused education.

Beginning with Plus

Your goal may be streamlining onboarding, cutting down on support needs, or boosting product adoption, Plus equips your team with intuitive tools, advanced analytics, and seamless scalability. Create courses efficiently and quickly while tracking your educational impact at a real-time pace.

Grow Your Business with online Learning

Want to boost the growth of your business and increase revenue?

The Book of Plus is your most comprehensive guidebook that includes 12 stories of real-world successes, each for every month of the year. Explore proven methods from organizations that have successfully scaled online learning to produce big outcomes.

Download your no-cost copy now and learn how to use the techniques that actually work!

Do you want to change your business by implementing online learning?

Plus provides you with the necessary tools and assistance to create scalable, revenue-driving education programs tailored to your business goals.

  Do you have questions or would like to see what Plus will benefit you?  

Contact us the team now and let's build your success with us!