In today's competitive market, keeping customers loyal and reducing churn are essential for the long-term viability. Companies that implement solid customer education programs reporting on average 7.6 percent rise in revenue. This is one of the best methods to see significant improvement in customer satisfaction and retention rates as well as overall company growth.

Skip ahead:

•       Why customer education is essential to the success of a business
•       Plus: Making for satisfaction in customer education
•       Advantages and Success Stories
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Getting started using Plus

The reason why education of clients is crucial to business success

Your customers' education will help maximise the benefit of your products by decreasing the amount of frustration they experience and making sure that they're engaged over their time. This is not just a way to increase retention but it can also turn users into advocates that actively endorse your brand. A well-educated consumer is able to make use of and benefit from your product independently, reducing the need for support and freeing the customer success team to focus on intricate and high-value interactions.

A well-designed customer education program could also help speed the process of turning clients into worth. If customers quickly understand how to utilize your service to meet their needs and objectives, they're much more likely to continue using the product, or even investigate other possibilities. This will result in increased retention and engagement, which will improve the worth of the customer's lifetime (CLV) in addition to increasing revenue in general.

Additionally, it will help you track the effectiveness of the educational material through measures such as the rate of completion, the customers' feedback and engagement metrics. These data help you refine your educational program and demonstrate the value of your plan to all stakeholders. They also show that investing in customer education yields tangible results.

Plus: Ensuring success in customer education

Plus was developed to help organizations create highly effective and flexible customer education programs that support the growth of their businesses and assist in keeping clients. It comes with a wide range of tools for course creation analysis, engagement, and tracking, Plus empowers your team to provide effective training that meets your client's needs throughout their education journey.

The benefits as well as the Stories of Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The organization launched Subscription Academy, which includes Plus, to provide a comprehensive online learning platform with experts-led masterclasses, classes, and certificates. The user-friendly interface as well as its powerful analytics have allowed Chargebee to continually improve the educational experience, and to expand the offerings of their users without having to limit the options they offer.

" Plus is an incredibly powerful platform that offers an ability to scale. This allows businesses to expand their offerings of students and courses without limitation."

     -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has educated thousands of people in twenty nations. It has resulted in increased efficiency of customers and decreased in churn.
• Nearly 800 participants presented their credentials, encouraging involvement in the local community as well as increasing the international reach of Chargebee's brand.

Inspiring loyalty among customers: Hootsuite's successful strategy for customer loyalty Plus

Hootsuite used Plus for the development of Hootsuite Academy and to offer numerous scalable courses and certificates which are accessible to both customers and the general the public. Hootsuite Academy covered topics like social selling, media marketing and social media advertising improving user understanding and engagement.

"Hootsuite Academy" is one of the most powerful tools we've got to reduce churn while increasing retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 students have been trained and 72,000 certificates have been awarded to create a vast collection of enthusiastic, knowledgeable users.
• The significant decrease in churn was due to the fact that customers became more relaxed and enthused this resulted in higher retention as well as more effective advertising.

Improved customer onboarding with PayShepherd's Experience through Plus

PayShepherd streamlines the relationships between contractors and offers project-specific insights to the owners of their assets. It was faced with a number of challenges in getting new users on board.

It was a long process that required individual meetings with participants to get a clear understanding of each element of the program. The process was unproductive and wastes resources which eventually turned into a barrier for growth of the company.

PayShepherd used Plus to overcome these problems through the creation of an online, self-guided course for training. This allowed users to learn about the program in their own ways, freeing the company's resources as well as ensuring consistent training of their expanding customers.

"We have had a very positive launch. We were able to fully utilize of Plus in only 4 weeks. The Plus system was returned to our team in just 3 months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A decrease of 75% in the amount of time spent onboarding, which is 350 hours over three months.
• A positive feedback form users who loved the platform's ability to accommodate diverse learning styles such as visual and downloadable information.

PayShepherd employed Plus to optimize the use of their resources, allowing them to maintain the human touch while ramping up to accommodate larger numbers of users effectively.

     Enhancing education for customers to help users Flashpoint transformation is a result of Plus    

Plus provided the ideal platform to allow Flashpoint change to an on-demand, self-guided method of learning. The change allowed the company to develop an online school which allowed students to pursue lessons at their own pace while maintaining consistent, high-quality education across all levels.

"Using Plus has allowed us to use our education for customers on a much larger and unprecedented scale. We have taught over 3000 people about our services and products. If we didn't, it would require an enormous amount of time to teach our customers."

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• Over 3,000 customers have been trained in their services and products, significantly reducing the number of time and resources required for large-scale training.
• Customer onboarding and interaction improved that helps customers gain confidence and boost product efficiency.

Flexibility to change Plus enabled Flashpoint to incorporate multimedia elements, develop custom pathways for learning, and offer constant updates in line with the changing characteristics of the platform. Flexibility is not just improving the experience for customers, but has additionally established Flashpoint as a leader in the industry for proactive and customer-centric education.

Starting with Plus

When you are looking to streamline onboarding, cutting down on support needs or increasing the acceptance of your solution Plus is able to equip your team with a plethora of tools that allow for intuitive analysis, and flawless scalability. Start courses swiftly and efficiently while analyzing the impact of your training as soon as it is completed.

Develop Your Business Through the Internet. Learning

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     Get your copy for free today and discover ways to make it actually work!    

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