Other Cost Pricing Options for SaaS to Reduce Stagflation

May 27, 2023

     earlier presented earlier on SaaS fees pricing and packaging to help with the prevention of stagflation in 2022, however this piece was based on the most recent talk given on March 20, 2023, of David Vogelpohl. To learn more about the topic or take a look at the previous presentation, check out the additional information below this blog post.

Price your program as an service (SaaS) isn't easy enough even in good times. Deciding how to dial in the appropriate price that generates more revenues in times of increasing the rising cost of living can be a challenge.

This article gives tips on making the most of pricing and packaging your SaaS service in a down economy.

What is the exact meaning of Stagflation?

Simply put, stagflation is the economic state that is affected by three main components:

  • Low growth.
  • The rate of inflation is very high.
  • Unemployment is high.

More pressure is being placed than ever before on:

  • Potential clients' wallets are one you'd love to impress.
  • Current customers' wallets who you'd like to upgrade.

That's why carefully considering the SaaS pricing strategies is vital for you to keep building your business even in a restricted economy.

Using Your SaaS Pricing Model to Fight Stagflation

The easiest option is to raise your prices to the point that you're not the sole one doing this.

The third of SaaS software, software, and digital goods clients increased numbers in the last year.

Graphs showing that over a third of  companies raised prices recently.

Incredibly, SaaS firms tend to hike rates that are higher than the inflation rate.

This option -- which isn't surprising, it generally helps to increase revenue however it's difficult to pull off during a period when consumers aren't having as much funds to invest in a depressed economic climate.

Rethinking pricing and package is one of the most unoptimized tools of SaaS.

What is the reason prices are increasing? What's the reason not to consider a different option?

There are a variety of other avenues you have to consider in order to make additional money during times when the market is restricted, in addition to increasing the price of your products.

The possibility of increasing acquisition, increasing conversion rate and reducing the rate of churn could be some possibilities.

Each of these options requires an enormous amount of time and energy for putting the ideas into practice.

If you consider the effort and the money for growing sales or reducing turnover using strategies such as PLG, also known as product-led expansion (PLG) or enhanced customer success this can turn into an overwhelming and cumbersome process as illustrated through large and medium-sized t-shirts:

Table with headers Strategy, Acquisition, and Churn, then rows labeled PLG, Customer Success, and Pricing and Packaging. Each cell includes a t-shirt of Small, Medium, or Large.

Each one of the massive and medium t-shirts represents the effort, time such as. that are required in order to establish PLG and strategies to improve customer satisfaction in a way that will increase customer acquisition and decrease customer churn.

But product pricing changes require only a couple of minutes, and they can be completed in a short time, as apparent by the tiny t-shirt above.

According to Patrick McKenzie points out, it could be as easy as replacing a number an even larger number.

A screenshot of a tweet quoting Patrick McKenzie.

If you think about it, adjusting your prices could be the most simple, easy option to make in the event that your company needs to increase revenue quickly.

Enhancing the SaaS Pricing Strategy to meet the New MRR in comparison to. Net Revenue Retention The Growing Mustache

If you're considering different pricing strategies, another thing to take into consideration is if you'd like to maximise your new MRR as well as net revenue retention -- or both.

Then there's"the "growth mustache."

A graphic of a sideways bracket with Growth at the top and New MRR and NRR at the bottom.

The mustache of growing is a bracket that has a sideways slant which an ex-CFO in my time often referred to. (I also added to the "mustache" description because it appears as if it's a mustache.)

The growth is driven by growing the monthly recurring revenue (MRR) and the addition of new clients entering the market, and net revenue retention (NRR) which is how much of your customers' ARR and MRR you are retaining or growing.

If your NRR is higher than 100%, this is the basis for a multiplier in your income, however the same applies to the value you place on your.

There is typically leverage for operations in varying prices and packaging. However, it's also important to know that you're operating within a market where your customers may not be able to come into the store and more spending. How you change the price of your products could impact your capacity to acquire new customers, maintain growing existing ones, or either. So take this into consideration when you start making changes.

Try a New Pricing Model for SaaS that is Innovative and Creative Combinations to Increase Revenue

If you've you've thought that changing the price is the route to go however there are a variety of ways that to experiment. Per-feature pricing, pay as you go plans as well as Freemium pricing models. flat-rate pricing pricing, per-user plans -which are right for your SaaS business?

There are many ideas to think about to begin with:

  • SKUs:
  • Platform tiered plans
  • Product(s) tiered plans
  • Persona tiered plans
  • One-time add-ons
  • Bundles of accessories
  • Entitlements:
  • Features
  • Use
  • Support
  • Pricing:
  • Price
  • Recurrence
  • Geography
  • Payment method
  • Discounts
  • Trials for free

Find these suggestions to determine ways to increase the leverage you have to leverage your company.

Certain customers may need to come up with a buyer-persona-based pricing strategy that includes an increase in average revenue per client (ARPU).

For others, that could mean the inclusion to a brand new element that lets them increase prices.

For others yet this could mean a switch to a flat-rate price system or a user-based pricing model to a more dynamic price, feature-based or usage-based model.

Monitor the effects of any changes to your SaaS Pricing Strategies.

This is, for example, if the customer base decreases by just a little due to an rise in price, and rest of the customers are paying more and earning more money in the end, certain businesses could benefit from the higher cost.

However, you must know what changes will impact your company plan. A well-established SaaS firm could have a different set of needs than a new startup.

Success is written with three S's

When we think of pricing and packaging, we usually think of our ability to increase our profits through the ability to think of new ideas.

For instance, consider the the innovation curve: We make an item and it gets more popular and then it stops. And it's easy to get caught up in thinking that the only way to generate an additional revenue stream is to develop a brand new product entirely.

We can then disengage from the thinking process and start to believe that fresh revenues S curves are made by modifying the package, plan along with add-ons, all by offering users new methods to buy from you and use the platform.

If we look at a usage measurement based on the value measure with the overages, the new plans and extensions themselves could increase ARPU over time.

SaaS Prices and Packaging Accessories

Add-ons offer an easier path towards increasing the average amount of income per user in both the case of current and prospective clients with budgets that are tight because they are given the option of choosing what they want to buy from you, as opposed to paying, like flat rates to purchase a larger package that includes a variety of options they would not like or don't need.

Do already have entitlements that you can offer as an add-on without having to perform any engineering? Are there any of these functions that can be cut out and used to make an entirely different SKU and without having to create the product completely new?

Add-ons can be found with a wide variety of options. You'll be able to add many add-ons or make several bundles.

There is a risk involved as they could reduce your upgrade MRR in the event that fewer people are upgrading to larger packages. However, accessories could contribute to the NRR.

To reduce the chance of danger, you must carefully assess your upgrade and downgrade rates before you begin making changes to your packages and add-on services.

Additionally, you can delay pitching add-ons up to the point that users have signed up for your primary product. After they've used the product they've purchased and are satisfied with it, and also after any additional purchases made could be considered upsells that can boost your revenue retention rates and offer them other add-ons to further increase the enjoyment they receive when using your product.

Customers may avail the SaaS service at a lower cost, which helps build your MRR as well as ARPU from the sales.

A lower cost can provide you with an advantage when seeking market share particularly if you're able to undercut the prices of your competitors by just an amount.

Create a new pricing tier to help drive achieving an the Average Price Per User (ARPU)

It is possible that the ARPU-boosting tier you require can be found in the existing plans?

For instance, if you're using a tiered pricing model, with the options of $15, $150 and $300 options, maybe the ideal price that will yield more revenue can be found somewhere between the three about 75 dollars.

Segmenting SaaS Plans will help you identify the worth of your Product and increase ARPU

Another option is to separate your packaging based on the specific needs of your customers.

For example, WP Engine is a managed WordPress platform that manages a variety of types of websites, however they noticed an potential to target WooCommerce customers in particular, therefore they developed a product specific to that particular category of people.

A screenshot of the WP Engine pricing page for a segmented pricing plan for WooCommerce users.

It allowed them to focus on customers' needs with this specific segment in order to attract their attention, and to get additional customers to sign up. In time, WP Engine was able to give more value the customers they served, which in turn increased WP Engine's revenue.

The Payment Frequency increases leverage

The option of annualized pricing gives clients the benefit of savings by having to pay all year long upfront, but it also gives clients the benefit of reducing your rate of conversion while enhancing the lifetime value of your customer which is also known as LTV.

To further gain from this approach You can offer additional discounts on annual prices for newly signed-up subscribers or those who are willing to switch from monthly charges to annual costs.

Pricing for the intro period can assist in the process of gaining acceptance for customers.

Tips If you're offering the Enterprise plan and your price begins looking a bit more expensive when paid for annually make sure to keep the price under $5000. Many procurement departments follow an policy that requires staff members to be approved on every purchase higher than that however, if you manage to reduce costs, you will as well as make it simpler for clients to make the payment using a credit card without needing to go through the internal hurdles within their organizations. There is a possibility to alter this and it's not any kind of rule however it's a good idea to experiment.

You can't be flat. Adjust your Strategy

When you think about making changes to your SaaS business's pricing policy the willingness of potential customers to pay isn't the sole thing to consider. Inflation can vary a lot within a short period of time. This variation is diverse across all regions or even across the entire country.

An inflation graph of the annual percent change in consumer price index in Brazil, US, India, Germany, and China from 2008 to 2022.

The financial headwinds that have to do with different geographic areas may suggest the necessity of localization when you sell the saas service globally.

Remove Unnecessary Purchase Friction Localization

Localization is typically a multi-faceted process which include, but aren't including:

  • Accepting preferred payments for the region the product is sold into.
  • The cost is localized.
  • The currency is localized.

Each has an added benefit that's not only intended for the buyer, but to increase your profits too.

Pricing for localization converts to 2 times for B2C SaaS companies. Be sure to provide the proper reason behind having various pricing across different areas or nations, for instance, if a buyer finds a variety of pricing.

Local currency is much simpler to be approved and for the customers you want to target to grasp. When new customers see your SaaS cost in local currency and can comprehend, it is much easier to purchase and avoids the difficulty of maths involved in conversion before they make the decision.

What Can You Help?

The data in the article was recently presented by David Vogelpohl in a webinar hosted by Cumul.io. Check out the video on the YouTube channel.

Additional articles on SaaS fees and pricing you might find interesting:

David Vogelpohl Over the past 25 years and more than a quarter years, David Vogelpohl has led teams who have created powerful engines for growth and products for big brands such as WP Engine, Genesis, AWS, Cloudflare, and other brands. David is an actionable-insights style speaker focusing on real-world tactics you can employ to accelerate the expansion of your company.

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