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A policy on refunds is an outline of rules that provide your customers with the information they need to get funds back after the return of a purchased item to your store. A standard policy for small businesses might cover things such as deadlines, the manner in which refunds are processed, and what customers need to do or provide to get their funds.

Refund policies are important because they help your customers make purchase decisions, and also build trust and transparency around the business. Find out more about refund and return policies and see an example of a refund policy template.

 Note: Our refund policy example is just an initial step it is not designed to be used for the basis for a refund or return policy template or legal guidance.